CEONA.STORE

Thanks for shopping with us. I’ll try to keep this simple so you know exactly what to expect.

1. Returns Window
   If something arrives damaged, doesn’t match what you ordered, or just feels wrong, you can request a return within 7 days of receiving your item. After that window, it becomes a bit harder to process, so the sooner you reach out, the better.
2. Eligibility
   To process a return, the item should be in its original condition. That usually means unused, unwashed, with packaging and tags still intact. Items that come back in poor condition may not qualify.
3. Items That Can’t Be Returned
   A few things are final sale for hygiene or operational reasons:

Beauty or personal care items

Underwear or swimwear

Digital products

Items marked “Non-returnable” at checkout

4. Refunds
   Once we receive and inspect your returned item, we’ll send you an update. If it’s approved, your refund goes back to your original payment method. Banks and payment processors sometimes take 3 to 7 working days to reflect the money.
5. Exchanges
   If you want a different size, color, or variation, just open a request. In many cases, we may simply process it as a new order after receiving the return, but we’ll guide you through it once you reach out.
6. Wrong or Damaged Items
   If what you received isn’t what you bought, or it arrives damaged, please contact us immediately with a photo. We’ll replace it or issue a refund quickly.
7. Return Shipping
   Return shipping costs depend on the situation:

If the item arrived damaged or incorrect, we cover the cost.

If it’s a change of mind or a non-fault issue, the buyer covers return shipping.

8. How to Start a Return
   Send us an email or message via our support page with:

Your order number

A brief description of the issue

Photos if necessary

We’ll respond with instructions on the next steps.

9. Cancellations
   Orders can be cancelled before they are shipped. Once an item has been dispatched, it has to follow the normal return process.